Individual Strategies for Managing Social Risk

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01

Learning new things. Understandably, you may feel embarrassed in front of others for not knowing something others expect you to know. Find a place where you can investigate the issue in your own time, without the pressure of the group. Or, if someone asks you about something you do not know, ask them to give you some time to research and get back to them later. This will help take the pressure from you.

02

Growth Mindset. Keep your mind open to constantly learning new things. Consider every challenge as an opportunity to learn more and update yourself.

03

Ask questions. Remember, others might be as uncomfortable as you are with this task. Seeing your obstacles and listening to your questions might be helpful to them as well.

04

Be brave. Have a go, even if you are not feeling comfortable with it. Most modern technology is built based on a ‘trial and error’ approach.

05

Search engines. Use search engines like Google to research a topic. YouTube is also a terrific resource for watching ‘how to’ videos at your own pace. Watch videos in your own language as they might remove the language barrier when learning technology.

06

Take notes. When learning something new in a social setting – take notes. If you have not understood a specific task, you can ask a friend, family, or mentor who speaks the same language as you do to explain that specific point from your notes, and this will help you catch up and recover before you get too far behind your peers. Practice and take control of your own knowledge. It is also helpful to ensure you don’t forget.

07

Different paths. There are many ways to do the same thing. You may try different ways until you find the way that suits you best. Sometimes there are simple hacks that solve the issue better than going through complex solutions.

08

Make it easier. Consider using larger print in your browser or have a program such as NaturalReader or a similar version adapted to reading your primary language to read the text out loud to you.

Relational Strategies for Managing Social Risk

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01

Helping others. Sharing with others what you already know helps consolidate your knowledge. It will help you feel more comfortable with sharing it in social situations. There are plenty of people in your ethnic community who may benefit from your help. Consider volunteering as an ICT tutor at your local ethnic community or club.

02

Communities. Join existing technology-orientated communities (e.g., Apple Community) where you can ask questions and get answers to your issues. You can join these communities in other countries so questions can be asked in other languages.

03

Seeking help. If your partner is not helpful or patient with you, find social groups, family members, neighbours, friends from a local club or U3A, or local ethnic community groups to help you with the small technology-related tasks. Be resourceful in asking for help.

04

Learning events. Make learning a social experience - join ICT courses developed for older adults. Make sure you discuss with the tutors to find the right courses for you. If language might be a problem for you, attend these courses with a friend or child who can help you with translating. Or attend these courses a second time if you need to build your confidence or want to consolidate your learning.

05

Learning buddies. Identify someone who is at your level and shares the same language. Practice ICT with them and help one another. Don’t be afraid to ask for help in your ICT class.
 

Strategies to Managing Perceived Social Risk

Social risks are aligned both with the person’s ICT ability and the person’s confidence to overcome the perceived risk and try to engage with the digital device. There are individual things people can do themselves but also the importance of relational influences impact a person’s ability to try new things and interact with ICT.

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Other potential risks
that Rosa is facing:

will this digital device work the way I want it to – it includes forgetting instructions and managing passwords.
fears focused with online payments, losing privacy, identity theft and automatic payments.
concerns that digital devices encourage physical inactivity and becoming addicted to the devices as well as the strains on eyesight.
worries about online transactions, not receiving the purchased goods and processing errors.
fear of buying too much online and the costs with upgrading software and devices.