Publications

Explore publications from the
Shaping Connections team

Explore peer-reviewed research, industry reports, white papers and other publications from the Shaping Connections team.

Each publication includes a plain English summary to help you quickly understand the key findings and practical implications.

JOURNAL ARTICLE

Ageist marketing as systemic exclusion: towards a framework for age-inclusive marketing

Journal of Marketing Management

Published:

18 December 2025

Author/s:

Bernardo Figueiredo

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JOURNAL ARTICLE

Towards a strengths-based PEER framework: how peer learning behaviours help develop ICT competencies in older adults

Behaviour & Information Technology

Published:

9 July 2025

Author/s:

Bernardo Figueiredo, Nguyen Luu, Mark Buschgens, Torgeir Aleti, Jacob Sheahan, Diane M Martin, Larissa Hjorth, Mike Reid, Glen Wall, Anne Grigg

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JOURNAL ARTICLE

Older adults’ digital competency, digital risk perceptions and frequency of everyday digital engagement

Information Technology & People

Published:

20 May 2025

Author/s:

Torgeir Aleti, Bernardo Figueiredo, Mike Reid, Diane M. Martin, Jacob Sheahan, Larissa Hjorth

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JOURNAL ARTICLE

Playing with persona: Highlighting older adults’ lived experience with the digital media

SAGE Publications

Published:

1 February 2025

Author/s:

Larissa Hjorth, Jacob Sheahan, Bernardo Figueiredo, Diane Martin, Mike Reid, Torgeir Aleti, Mark Buschgens

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JOURNAL ARTICLE

Digital inclusion in later life: older adults’ socialisation processes in learning and using technology

Australasian Marketing Journal

Published:

1 November 2024

Author/s:

Torgeir Aleti, Bernardo Figueiredo, Diane Martin, Mike Reid

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JOURNAL ARTICLE

Factors Influencing Seniors’ Anxiety in using ICT

Social Sciences

Published:

19 September 2024

Author/s:

Mike Reid, Torgeir Aleti, Bernardo Figueiredo, Jacob Sheahan, Larissa Hjorth, Diane Martin, Mark Buschgens

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JOURNAL ARTICLE

'Looking forward': An actionable framework for proactive health and well-being behaviours in Australian midlife women

National Library of Medicine

Published:

24 July 2024

Author/s:

Foula Kopanidis, Mike Reid

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JOURNAL ARTICLE

Playing with persona: Highlighting older adults’ lived experience with the digital media

SAGE Journals

Published:

8 May 2024

Author/s:

Larissa Hjorth, Jacob Sheahan, Bernardo Figueiredo Diane Martin, Mike Reid, Torgeir Aleti, Mark Buschgens

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JOURNAL ARTICLE

The disabling marketplace: towards a conceptualisation

Journal of Marketing Management

Published:

3 April 2024

Author/s:

Leighanne Higgins, Katharina Husemann, Anica Zeyen

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JOURNAL ARTICLE

Commentary: Strength-based co-design that EMPOWERs–Lessons from codesigning with older adults

Journal of Services Marketing

Published:

21 November 2023

Author/s:

Bernardo Figueiredo, Torgeir Aleti, Diane Martin, Mike Reid, Jacob Sheahan, Larissa Hjorth

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WORKING PAPER

Empowering Through Sharing Experiences: The Challenges and Strengths of Aged-Care Workers During the COVID-19 Pandemic

SSRN

Published:

20 November 2023

Author/s:

Bernardo Figueiredo, Dein Vindigni, Prasada Podugu, Peta Murray, Jenny Robinson, Ruth Desouza, Christina David, Dawn Wong Lit Wan, Nguyen Luu, Mark Buschgens

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INDUSTRY REPORT

ICT and older adults in the City of Whittlesea: Understanding their aspirations, barriers, and strategies to support them

Australian Communications Consumer Action Network

Published:

6 March 2023

Author/s:

Bernardo Figueiredo, Rachel Peile, Torgeir Aleti, Mike Reid, Diane Martin, Larissa Hjorth, Jacob Sheahan, Mark Buschgens, Glen Wall, Anne Grigg

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JOURNAL ARTICLE

Socialisation agents’ use (fulness) for older consumers learning ICT

International Journal of Environmental Research and Public Health

Published:

17 January 2023

Author/s:

Torgeir Aleti, Bernardo Figueiredo, Diane Martin, Mike Reid

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JOURNAL ARTICLE

Co-Creating ICT Risk Strategies with Older Australians: A Workshop Model

International Journal of Environmental Research and Public Health

Published:

21 December 2022

Author/s:

Jacob Sheahan, Larissa Hjorth, Bernardo Figueiredo, Diane M Martin, Mike Reid, Torgeir Aleti, Mark Buschgens

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JOURNAL ARTICLE

Gaining resolution when creating imagery of aging

Frontiers in Sociology

Published:

1 December 2022

Author/s:

Jacob Sheahan

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INDUSTRY REPORT

Co-designing ICT strategies with older adults

Australian Communications Consumer Action Network

Published:

30 August 2022

Author/s:

Bernardo Figueiredo, Torgeir Aleti, Mike Reid, Diane Martin, Larissa Hjorth, Jacob Sheahan, Mark Buschgens, Jozica Kutin, Glenn Wall, Anne Grigg

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WORKING PAPER

Strategies to Increase Your Digital Confidence to Connect Safely

SSRN

Published:

1 August 2022

Author/s:

Torgeir Aleti, Bernardo Figueiredo, Mike Reid, Diane Martin, Larissa Hjorth, Jacob Sheahan, Rachel Peile, Mark Buschgens, Nguyen Luu

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RESOURCE

‘Strategies to Increase Your Digital Confidence to Connect Safely’ booklet

Shaping Connections

Published:

1 July 2022

Author/s:

Torgeir Aleti, Bernardo Figueiredo, Mike Reid, Diane M. Martin, Larissa Hjorth, Jacob Sheahan, Rachel Peile, Mark Buschgens and Thi Thao Nguyen Luu

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JOURNAL ARTICLE

Technology: Strengthening digital social inclusion

Australian Ageing Agenda

Published:

1 November 2021

Author/s:

Larissa Hjorth, Jacob Sheahan, Bernardo Figueiredo, Diane Martin, Mike Reid, Torgeir Aleti

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INDUSTRY REPORT

Reducing Perceived Risk and Promoting Digital Inclusion for older Australians

Australian Communications Consumer Action Network

Published:

31 August 2021

Author/s:

Bernardo Figueiredo, Torgeir Aleti, Mike Reid, Diane Martin, Larissa Hjorth, Mark Buschgens, Jozica Kutin, Jacob Sheahan

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PROJECT INSIGHTS

Insights on connectedness and technology use among older Australians

Shaping Connections

Published:

30 October 2019

Author/s:

Bernardo Figueiredo, Torgeir Aleti, Diane Martin, Mike Reid and Mark Buschgens

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RESOURCE

How much do you know about ICT? Self-assess your internet skills

Shaping Connections

Published:

30 October 2019

Author/s:

Bernardo Figueiredo, Torgeir Aleti, Mike Reid, Diane Martin, Larissa Hjorth, Jacob Sheahan, Mark Buschgens, Jozica Kutin, Glenn Wall, Anne Grigg

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Publications

Explore publications from the Shaping Connections team

Ageist marketing as systemic exclusion: towards a framework for age-inclusive marketing

Journal of Marketing Management

Towards a strengths-based PEER framework: how peer learning behaviours help develop ICT competencies in older adults

Behaviour & Information Technology

Older adults’ digital competency, digital risk perceptions and frequency of everyday digital engagement

Information Technology & People

Playing with persona: Highlighting older adults’ lived experience with the digital media

SAGE Publications

Digital inclusion in later life: older adults’ socialisation processes in learning and using technology

Australasian Marketing Journal

Factors Influencing Seniors’ Anxiety in using ICT

Social Sciences

'Looking forward': An actionable framework for proactive health and well-being behaviours in Australian midlife women

National Library of Medicine

Playing with persona: Highlighting older adults’ lived experience with the digital media

SAGE Journals

The disabling marketplace: towards a conceptualisation

Journal of Marketing Management

Commentary: Strength-based co-design that EMPOWERs–Lessons from codesigning with older adults

Journal of Services Marketing

Empowering Through Sharing Experiences: The Challenges and Strengths of Aged-Care Workers During the COVID-19 Pandemic

SSRN

ICT and older adults in the City of Whittlesea: Understanding their aspirations, barriers, and strategies to support them

Australian Communications Consumer Action Network

Socialisation agents’ use (fulness) for older consumers learning ICT

International Journal of Environmental Research and Public Health

Co-Creating ICT Risk Strategies with Older Australians: A Workshop Model

International Journal of Environmental Research and Public Health

Gaining resolution when creating imagery of aging

Frontiers in Sociology

Co-designing ICT strategies with older adults

Australian Communications Consumer Action Network

Strategies to Increase Your Digital Confidence to Connect Safely

SSRN

‘Strategies to Increase Your Digital Confidence to Connect Safely’ booklet

Shaping Connections

Technology: Strengthening digital social inclusion

Australian Ageing Agenda

Reducing Perceived Risk and Promoting Digital Inclusion for older Australians

Australian Communications Consumer Action Network

Insights on connectedness and technology use among older Australians

Shaping Connections

How much do you know about ICT? Self-assess your internet skills

Shaping Connections

Stay connected

Explore publications from the
Shaping Connections team