Tool 3 Margarete | Shaping Connections

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Margarete

Age

Location

Regional Town

Relationship

Couple

Close to adult son

Far from siblings

About Margarete

Margarete moved regionally with her partner after retirement to spend time with her son and his child. She has enjoyed making new friends and manages accounts for some locals which keeps her busy.

While not a digital enthusiast, she has come to rely on online sites to get books for her Zoom book club.

Digital Literacy

Perceived risk of technology

Health

risks

Potential risks that Margarete is facing:

fears focused with online payments, losing privacy, identity theft and automatic payments.

Perceived Privacy Risk

will this digital device work the way I want it to – it includes forgetting instructions and managing passwords.

Perceived Operational Risk

fear of buying too much online and the costs with upgrading software and devices.

Perceived Overspending Risk

oncerns that digital devices encourage physical inactivity and becoming addicted to the devices as well as the strains on eyesight.

Perceived Physical Risk

concerns about feeling incompetent, getting frustrated and being overwhelmed with digital technology.

Perceived Social Risk

worries about online transactions, not receiving the purchased goods and processing errors.

Perceived Purchase Risk