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Examines the role local councils can play in building digital literacy and confidence among older adults through community engagement, accessible support and locally responsive programs.

Shows how community events and lived experiences can create practical opportunities for older adults to build digital confidence, learn from others and engage with technology in supportive settings.

Explores how older adults develop digital skills through formal learning, lived experience and social support, and why confidence and ongoing learning are central to digital participation.

Explores differences in digital capability across the workforce and why inclusive workplace strategies should recognise varied experience, confidence and learning needs rather than assume one level of digital competence.

A practical guide to understanding why digital participation depends on more than skills, including confidence, perceived risk and the social influences that shape how older adults engage with technology.

Explains how to use the Shaping Connections interactive tools to explore digital confidence, literacy and technology experiences, and to support reflection by older adults and organisations.