Our access to help with ICT dramatically influences what we learn, the quality of help we get, and our overall digital literacy. Some of us have the time, interest, and skills to help ourselves online, while others need or prefer to get help from a person. Click on the categories of support using ICT devices below to see how the seniors participating in our research evaluated each.
Our research suggests that the advice seniors receive from their second source aligns with their level of ICT knowledge. Sometimes, the first source of help may move too quickly, not give proper instructions or simply complete tasks on behalf of those they are supposed to help learn. Reflect on your first and second source and whether you are receiving the optimal level of support.
I would most likely turn to...
Adult children are one of the most frequent sources of ICT help for Australian seniors. This is because they are perceived as trustworthy and knowledgeable about ICT. However, they may not know how to teach adults, and family relationships may complicate things. The usefulness of ICT advice from children varies among seniors: Your children may be a perfect source for ICT help for you; for others, it is a source of convenience and availability that doesn’t always help in the way that is needed.