Perceived Operational Risk
Perceived Operational risks are the most common type of risks and relate to the fear of failing to use technology. The senior population is growing, and lack of engagement with new technology is an issue impacting social connection. Older people are concerned and fearful as to whether they will be able to use their computer, tablet, or mobile phone due to their own personal ICT abilities. Sometimes people feel overwhelmed and get frustrated when they cannot get their devices to work. They don’t trust themselves to overcome an ICT challenge presented to them. This fear is focused on whether the digital device will really do what they want it to do and includes being in control of the functional aspects of different products.
For Timothy, these perceptions of risk manifest in the following ways:
“I fear wasting my time using my ICT device(s).”
This risk may be manifested as a feeling that learning a task might be too time consuming to be worth the users’ time, leading the user to not engage with it. For example, Timothy wants to start coding and build his own programs and apps. However, he is unsure about where to start and who would be best source for a semi-retired tech-person to learn advanced ICT skills.
“I fear I won’t be able to keep up with new devices, and applications”
Operational risks may manifest as a fear of complexity, which may be daunting especially with devices/tech. For instance, although Timothy has very advanced ICT-knowledge he finds that things are changing very rapidly. It takes a lot of time and effort just to stay up-to-date and he fears this may become more difficult when he gets older and have less energy.