Tool 3 Timothy | Shaping Connections

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Timothy

Age

Location

Metropolitan City

Relationship

Single

Close to grandchildren

Far from friends

About Timothy

Timothy is preparing to move to a smaller role in the Tech-Repair shop he has run for the last 30 years. He wants to spend more time with his grandchildren, as well as take on fun ICT hobbies, such as coding which he hasn’t been able to do.

When not in the shop, he enjoys supporting other older technology enthusiasts with DIY projects.

Digital Literacy

Perceived risk of technology

Health

risks

Potential risks that Timothy is facing:

fears focused with online payments, losing privacy, identity theft and automatic payments.

Perceived Privacy Risk

will this digital device work the way I want it to – it includes forgetting instructions and managing passwords.

Perceived Operational Risk

fear of buying too much online and the costs with upgrading software and devices.

Perceived Overspending Risk

oncerns that digital devices encourage physical inactivity and becoming addicted to the devices as well as the strains on eyesight.

Perceived Physical Risk

concerns about feeling incompetent, getting frustrated and being overwhelmed with digital technology.

Perceived Social Risk

worries about online transactions, not receiving the purchased goods and processing errors.

Perceived Purchase Risk